User Agreement

1. Purpose of the Service

Kaspi Bot provides tools that may:

• retrieve the catalog and prices of connected stores;
• automatically calculate and change prices within user-defined limits;
• synchronize products between stores upon a separate command;
• receive information about new orders and send notifications to Telegram;
• display technical statistics and operation results.

The Service is an independent software product and is not an official product, representative, or partner of Kaspi.kz or Telegram unless expressly stated otherwise.

2. Testing status and availability

The Service is a startup project and may be provided free of charge, in test mode, and on an “as is” basis. We may change features, introduce restrictions, or suspend or discontinue the Service in whole or in part. We do not guarantee uninterrupted or error-free operation, compatibility with changes to third-party platforms, or suitability for individual expectations.

3. Account and store access

1. The user provides accurate information and keeps passwords and access codes confidential.
2. The user authorizes the Service to perform technical sign-in to a connected account and the actions selected in the settings.
3. The user is responsible for activity through their account until unauthorized access is reported.
4. A store, account, or Telegram chat must not be connected without the lawful owner's consent.
5. We may restrict access where there is a security threat or a violation of law, third-party platform rules, or this Agreement.

4. Automatic price changes

The user understands that the price bot acts automatically based on the user's parameters, Kaspi data, and technical algorithms. Competitor prices, product availability, and responses from third-party systems may be incomplete, delayed, or inaccurate.

The user independently sets and verifies minPrice, maxPrice, priceStep, and other settings and monitors final prices, stock, orders, fees, taxes, and profitability. By enabling automation, the user instructs the Service to perform the relevant operations on the user's behalf and accepts the risk of commercial outcomes, including reduced margins, loss of position, order cancellation, or platform sanctions.

5. Rules of use

The user agrees to:

• comply with the laws of the Republic of Kazakhstan, third-party rights, and the rules of Kaspi and Telegram;
• not circumvent restrictions, interfere with the Service, or create an excessive load;
• not use the Service for fraud, prohibited materials, or unauthorized access to data;
• check automation results and promptly disable functions when an error is detected;
• independently create any necessary exports and backups of important data.

6. Intellectual property

Rights to the Service's code, design, text, settings databases, and identifiers belong to the Owner or the respective rightsholders. The user receives a limited, revocable, non-exclusive right to use the Service for its intended purpose. Copying, resale, decompilation, or creation of a derivative service without permission is prohibited, except where expressly permitted by law.

7. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without express or implied warranties. Information and calculations do not constitute financial, tax, or legal advice. We do not guarantee increased sales, profit, a particular product position, delivery of a notification, or continued access to Kaspi and Telegram functions.

8. Limitation of liability

To the fullest extent permitted by applicable law, the Owner shall have no liability, regardless of the legal basis, whether in contract, tort, or otherwise, for any direct or indirect loss, lost profits, loss of data or reputation, price changes, sales at an unfavorable price, actions of customers or competitors, store suspension, penalties or restrictions imposed by third-party platforms, or failures of communications, Kaspi, Telegram, hosting providers, or user equipment. The user uses the Service solely at their own risk and is independently responsible for monitoring its operation and commercial results. Nothing in this clause excludes or limits liability that cannot be excluded or limited under the mandatory laws of the Republic of Kazakhstan.

9. Third-party claims

The user must reimburse the Owner for documented costs and losses arising from the user's violation of law, third-party rights, connected platform rules, or this Agreement, to the extent such an obligation is permitted by law.

10. Personal data

Data processing is governed by the Privacy Policy, which forms part of this Agreement. By providing third-party data, the user confirms that a lawful basis exists for its processing and transfer to the Service.

11. Termination of use

The user may stop using the Service and request deletion of their account. We may suspend access for a violation of this Agreement, a security threat, or a legal requirement. Provisions concerning intellectual property, liability, disputes, and retention of mandatory data continue to apply after access ends.

12. Changes to the terms

We may amend this Agreement. A new version takes effect when published unless it specifies a different effective date. Continued use after the changes take effect constitutes acceptance. A user who does not agree must stop using the Service.

13. Governing law and disputes

This Agreement is governed by the laws of the Republic of Kazakhstan. Before going to court, the parties will attempt to resolve a dispute through a written claim submitted through an available contact channel on the website. If the dispute is not resolved, it will be heard by a competent court in accordance with the procedure established by law. Nothing in this Agreement limits a consumer's inalienable rights or the right to apply to a public authority or court.